Refund policy

a. Due to the nature of the product we do not provide any returns .

b. Cash on delivery and partial payment orders are not eligible for exchange or return , under any circumstances.

c. Prepaid orders are not eligible for returns .

d. only prepaid orders are eligible for exchange .

e. Product exchanges 24 (Twenty Four) hours from the time and date of delivery. We strive to offer a pick-up service for exchanges , but it is not guaranteed. In such instances, customers are asked to ship the return themselves.

f. Please note that we offer only 1 (one) pick-up per order for exchanges , even if the logistics or operational error is on our part. Final sale items and sample units (which may have minor imperfections) are not eligible for return or exchange.

g. Products that are exchanged without original packaging are ineligible for exchange. Unauthorized in-bound shipments or ineligible returns will be recycled or discarded without notice and may result in additional service fees and/or future service restrictions.

h. Refunds cannot be provided , under any circumstances.

i. In case of any defects discovered within 24 (Twenty Four) hours from the time and date of delivery, please email care@thelussovita.com using the email associated with the order. As a small business, we cannot accommodate requests for standard or defective products beyond this timeframe.

Exchange Process

a.Kindly email us at care@thelussovita.com with the following:

1 )Subject of email : Exchange for order number “ Your order number “

2 )Order Number

3 ) Invoice Number

4 ) Picture of physical invoice

5 ) Picture of the product

6 ) Product and size to be exchanged and to be exchanged with .

b. Upon receipt of the product, we will fully examine it and notify you of your right to a replacement via e-mail within a reasonable period of time. We aim to process the exchange as soon as possible and, though we are not liable for a specific timeline.

c. Any product which is damaged or not in the same condition as you received it, or which is worn will not be exchanged. You should therefore take reasonable care of the product(s) while they are in your possession.

d. We reserve all the rights to deny exchanges without any prior notice and justifications.