We provide exchanges exclusively for prepaid orders. Please note that cash on delivery orders are not eligible for exchanges, returns, or any form of compensation.

At Lusso Vita, we value transparency and aim to provide clarity on our terms and conditions to ensure a seamless shopping experience. Before making a purchase, please familiarize yourself with our refund and exchange policies.

By placing an order with us, you acknowledge that you have read and agreed to the following policies.

Exchange Policy

To facilitate an exchange, customers must select from the available colors and sizes. Please note that we cannot guarantee the availability of specific sizes or colors for exchange.

The product may be exchanged only once. Subsequent exchanges will not be permitted.

The exchange period may vary based on the current processing conditions and is not subject to a fixed timeframe.

We do not offer refunds for any of our products. However, if you receive a damaged or incorrect item, we will gladly facilitate an exchange at no additional shipping cost. Please ensure that exchange requests are made within 24 hours of receiving the product. Requests made after this period will not be eligible for an exchange.

To qualify for an exchange, the item must be unused, in its original packaging, and in the same condition as when it was delivered. 

A valid receipt or proof of purchase is required for processing your exchange. To make this process convenient, we offer door-to-door service for both the collection of the damaged item and the delivery of the replacement. Please note that items damaged due to mishandling after the 24-hour window from the date of delivery will not be eligible for exchange.

We reserve the right to decline exchange requests if we observe a pattern of frequent exchanges. Our goal is to provide a smooth shopping experience for our customers, and we appreciate your understanding in adhering to these guidelines.

For further assistance, please feel free to email us at care@thelussovita.com. Our team is dedicated to resolving any issues quickly and efficiently.

All disputes shall be subject to the jurisdiction of Ghaziabad.

Exchange Process

To initiate the process of exchange, please adhere to the following guidelines:

1. Customers are required to place an order for the desired product for exchange within 24 hours of receiving the original order.

2. In the street address section on the checkout page, please ensure that your invoice number is included.

3. When placing your order, select the “Cash on Delivery” option.

4. Any adjustment for price differences will be made in cash at the time of delivery.

Our customer care team will commence the exchange process and will subsequently provide a confirmation through E-mail.

Return Policy

Due to the nature of our products, we do not accept returns. Once the packaging has been opened by the customer, we cannot guarantee the integrity or hygiene of the product, making it non-returnable and non-resellable.

Please note that once an order is placed, we do not accept returns or offer refunds under any circumstances.

Cancellation Policy

Once an order has been confirmed, it cannot be canceled.

We appreciate your cooperation with our cancellation policy. Should you have any questions or require assistance, please feel free to reach out to us at care@thelussovita.com or (+91) 81305 02026. We’re here to help!