Exchange Process

Exchange Process

We do not offer exchanges or returns for cash-on-delivery orders.

For prepaid orders, we offer a one-time exchange. Returns are not accepted.

Products purchased during sales (discounts) are not eligible for returns or exchanges, regardless of payment method. This policy includes the Women's Day Sale from 00:01 IST on 5 March 2026 to 00:01 IST on 9 March 2026.

To request an exchange, please email care@thelussovita.com within 24 hours of receiving your order.

Include the following information in your email:

• Invoice number or order number
• Requested size and color for exchange
• Photograph of the physical invoice and the product

Our customer care team will respond within 48 to 72 business hours.

Note:

• Products will be exchanged only after we receive them and complete a quality check.
• Damaged, dirty, unhygienic products, or items missing packaging and tags will not be eligible for exchange or compensation.
• Lusso Vita or Cherished Threads reserves the right to decline exchange requests at our discretion.